CANCELLATION & BILLING GUIDELINES

Refund & Cancellation Policy

Effective Date: May 13, 2026 · Last Updated: August 15, 2026

Terms & Conditions Privacy Policy Refund Policy

Policy Summary

Nexora Accbot operates on a strict no-refund policy for all paid subscription tiers (Monthly, Semi-Annual, and Annual). Because cloud infrastructure, dedicated multi-tenant ledger databases, and automated reporting systems are activated immediately upon transaction confirmation, all payments are final. If you cancel your subscription, your workspace remains fully operational until the end of your prepaid billing term.

01.Digital SaaS Nature of the Service

Nexora Accbot is an enterprise-grade Software-as-a-Service (SaaS) accounting platform operated by Nexora Software Solutions. When you subscribe, value is delivered instantaneously in the form of real-time database provisioning, storage allocations, compute capacity for ledger calculations, and full feature unlocking.

Given the digital and immediate consumption nature of SaaS platforms, payments made for subscriptions cannot be returned or refunded once processed.

02.Scope of the No-Refund Policy

All fees charged by Nexora Accbot are strictly non-refundable under all normal operating circumstances, including but not limited to:

✕Deciding to discontinue use of the platform mid-way through a paid billing period.

✕Unused or under-utilized features, transaction quotas, or team member seats.

✕Workspace suspensions resulting from violations of our Terms and Conditions.

✕Requests for partial or pro-rated refunds for remaining days or months in a plan.

03.Free Trial Recommendation

Try Before You Buy

To guarantee complete customer satisfaction and confidence, Nexora Accbot offers a comprehensive Free Trial that unlocks all primary accounting modules-including the Double-Entry General Ledger, Cheque Realization Engine, Invoicing, and Financial Statements.

We strongly advise all organizations to thoroughly evaluate the platform during this complimentary trial window prior to initiating any paid subscription commitment.

Important: Free trials do not automatically convert to paid subscriptions. You will only be charged after explicitly selecting and confirming a paid plan through the billing dashboard. No payment method is required to start or use the free trial.

04.Cancellation Process & Post-Cancellation Access

You maintain total control over your workspace subscription and may cancel at any moment:

Uninterrupted Access: When you cancel, your subscription remains active until your current expiry date (SubscriptionEndDate). You will not be abruptly locked out.

No Surprise Renewals: Once cancelled, no further recurring charges will be made to your payment card.

Data Preservation: After expiry, your workspace transitions to an archived view where you can still review past records and renew when ready.

To cancel, navigate to Dashboard > Settings > Billing, or contact our support desk at support@mail.nexorasoftwaresolution.com.

05.Billing Inquiries & Disputed Charges

If you suspect a duplicate payment occurred due to network timeouts, or if you were charged following a confirmed pre-renewal cancellation, please follow our rapid resolution procedure:

Send an email to support@mail.nexorasoftwaresolution.com within seven (7) calendar days of the transaction date.
Include your Organization Name, OrderId (e.g. NEXORA-XXXXXXXX), payment gateway reference, and bank statement transaction proof.
Our billing department will audit the gateway logs and resolve verified duplicate transactions within 2-3 business days.

Chargeback Notice: Initiating an unsubstantiated chargeback with your credit card issuing bank without first contacting our support team may lead to immediate workspace suspension to protect financial data integrity.

06.Discretionary Exceptional Circumstances

Nexora Software Solutions reserves the sole and exclusive discretion to evaluate extraordinary circumstances on a strict case-by-case basis. Any accommodation granted (such as extension of trial days or service credits for scheduled system maintenance) does not constitute a waiver of this Policy or create any legal obligation for cash refunds.

07.Billing Support & Contact Information

Billing Entity

Nexora Software Solutions

Accounts & Billing Dept.

Direct Inquiries

support@mail.nexorasoftwaresolution.com

Response: 1-2 business days

Office Address

Kandy

Sri Lanka · WhatsApp: +94 77 232 3941